Privacy Policy for Twillr

Effective Date: 17.3.25
Website: twillr.co.uk

At Twillr ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services.

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1. Information We Collect

We collect the following types of information:

a) Personal Information You Provide

• Name

• Email address

• Phone number

• Business name and contact details

• Any information provided when filling out forms, requesting a demo, or contacting us

b) Automatic Data Collection

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and tracking technologies

c) Payment Information

If you purchase services, payment is processed securely via third-party payment providers (e.g., Stripe, PayPal). We do not store credit card details.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services

• To respond to your inquiries and support requests

• To process transactions and deliver services

• To improve our website and user experience

• For marketing communications (with your consent)

• To comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

If you are in the UK or EU, we process your data under these legal bases:

• Consent: When you opt in to receive marketing communications

• Contract: To provide services you have purchased

• Legal Obligation: To comply with laws

• Legitimate Interests: To improve our services and website

4. Cookies and Tracking

Our website uses cookies to enhance your experience.

• What are cookies? Small files stored on your device that help us recognize you and track website performance.

• Types of cookies: Essential, performance, and analytics cookies.

• You can manage cookies through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

• Service providers (e.g., hosting, analytics, payment processors)

• Legal authorities if required by law

• Business partners for marketing (with your consent)

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under GDPR (for UK/EU users) and other privacy laws, you have the right to:

• Access your data

• Request correction or deletion

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, email us at: [Your Contact Email].

8. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated "Effective Date."